FAQs
EXCHANGE & REFUND
Faulty or Damaged Items
Whilst we hope this never happens, if you believe your swimwear is faulty or damaged, please accept our apology. Email us on hannaswimwear@australiamail.com with your name, order number and a photo of the faulty or damaged item. Our Customer Support team will work with you to issue a replacement in the first instance. Failing that, a refund will be provided.
Exchanges
In line with your rights and obligations as a consumer, we happily accept exchanges, provided you meet the conditions outlined below. Your order came with an exchange card, which you must complete and enclose with the returned swimwear. If you no longer have your exchange card, please contact us hannaswimwear@australiamail.com
Exchange Conditions
the swimwear must be in 'as-new' condition – unwashed, unworn and unused with any tags or sanitary liners still attached (where applicable), free of any perfume or other substances. You are, however, more than welcome to try it on – just keep your underwear on underneath
you must post a completed Exchange Card and the returned swimwear within 30 days of receiving your order
the swimwear should be neatly packaged and well protected so it arrives to us in the same condition that it was sent. It is not necessary to send returned items in the gift box
once you post your item back, please email hannaswimwear@australiamail.com and advise us of the tracking number – Hanna Swimwear will not accept responsibility for lost or delayed items
we will only accept one exchange per order. To clarify, we do not exchange goods that have already been exchanged
your swimwear should not have been purchased on sale or at a discount
you should allow up to seven business days for us to send out your new requested items.
Exchange process:
if you have an account with us, ensure your details are correct – specifically your mailing address and phone number. If you do not have an account please email us hannaswimwear@australiamail.com
pack the swimwear in a postage bag or bubble wrap - please keep your gift box - and email us request for the warehouse address.
follow your tracking to determine when the swimwear arrives
once we have sent your exchanged swimwear, we will send you a new order confirmation email and tracking number.
TIP: In some countries PayPal offers a service that covers your return shipment costs. If you paid for your original order via PayPal, please see PayPal's website for your country to determine whether this applies to you and ensure that you follow their guidelines.
Return for Store Credit
Prefer a return for store credit instead of an exchange? No problem! This is also a great option if your desired item is out of stock. Our store credit comes in the form of a gift voucher and is valid for six months from issuance.
Refunds
Hanna Swimwear does not offer refunds unless goods are received in a faulty condition.
Cancellations
Hanna Swimwear does not offer cancellations - when you confirm payment, you are agreeing to commit to your purchase.
